An IT helpdesk portal provides a one-stop shop for day-to-day technology resources. An organization's employees (referred to as end-users, clients, partners, or customers) utilize the portal to request IT services and resolve technical challenges.
Creating a new ticket:
A user can raise the ticket in two different ways.
- Portal
- Via Email
How to raise a ticket from the portal:
- Open your Browser and login into agent portal https://itsupport.kaartech.com/.
(or)
Open your browser and login into portal! https://www.office.com/?auth=2
- And the URL will redirect to o365 authenticate page and sign in with office 365 Mail ID.
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- Once you login you will get portal page in that click on the menu icon to view the list of Apps present in it
- Select All apps and search for “Kaar IT Help Desk” and click on the app to open the ticketing portal page.
- For future reference we can also pin this app from the office portal page so we easily login the ticketing portal next time.
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- Once you login, you will get homepage.
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- Click on Ticket Icon it will redirect into the ticket portal page. Here you can see the ticket status and to whom its ticket assigned.
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- To add a new ticket, click the “Add ticket “button to create a ticket.
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Second Method
How to raise a ticket from the email:
- A user can raise the ticket by sending mail to itsupport@kaartech.com, and it will create the ticket in our portal.
- Once mailed you get notification like, your ticket has been created.
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- You can check ticket status by login in to portal https://itsupport.kaartech.com/.
Here you can see how many ticket you raised ,closed and whom its assigned.
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Knowledge Base
Solution articles or knowledge base posts promote self-help in your support portal. They should ideally cover all aspects of your product or service. A knowledge base can include troubleshooting guides, FAQs, product tutorials, or any other essential details that your end user might find useful.
How to find KB Articles:
- Open your Browser and login into agent portal https://itsupport.kaartech.com/.
- And the URL will redirect to o365 authenticate page and sign in with office 365 Mail ID.
- Once you login, you will get homepage.
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- Search the articles by using product name or any other essential details.
For example: Search “Host” in the search bar and suggestion will show us.
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We can also search the solution articles by double clicking the Knowledge base. And it will show us list of articles present it.
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Notes:
We will add some more articles in the future for your reference.