An IT helpdesk portal provides a one-stop shop for day-to-day technology resources. An organization's employees (referred to as end-users, clients, partners, or customers) utilize the portal to request IT services and resolve technical challenges.

Creating a new ticket:

A user can raise the ticket in two different ways.

1. Portal
   
2. Via Email
   

How to raise a ticket from the portal:

1. Open your Browser and login into agent portal https://itsupport.kaartech.com/.
   

(or)

Open your browser and login into portal! https://www.office.com/?auth=2

 

2. And the URL will redirect to o365 authenticate page and sign in with office 365 Mail ID.
   

1. Once you login you will get portal page in that click on the menu icon to view the list of Apps present in it
   

 

     

3. Select All apps and search for “Kaar IT Help Desk”  and click on the app to open the ticketing portal page.
   
4. For future reference we can also pin this app from the office portal page so we easily login the ticketing portal next time.
   

             

3. Once you login, you will get homepage.
   

4. Click on Ticket Icon it will redirect into the ticket portal page. Here you can see the ticket status and to whom its ticket assigned.
   

5. To add a new ticket, click the “Add ticket “button to create a ticket.
   

              

Second Method

How to raise a ticket from the email:

1. A user can raise the ticket by sending mail to itsupport@kaartech.com, and it will create the ticket in our portal.
   
2. Once mailed you get notification like, your ticket has been created.
   

3. You can check ticket status by login in to portal https://itsupport.kaartech.com/. 
   

Here you can see how many ticket you raised ,closed and whom its assigned.

Knowledge Base

Solution articles or knowledge base posts promote self-help in your support portal. They should ideally cover all aspects of your product or service. A knowledge base can include troubleshooting guides, FAQs, product tutorials, or any other essential details that your end user might find useful.

How to find KB Articles:

1. Open your Browser and login into agent portal https://itsupport.kaartech.com/.
   
2. And the URL will redirect to o365 authenticate page and sign in with office 365 Mail ID.
   
3. Once you login, you will get homepage.
   

4. Search the articles by using product name or any other essential details.
   

For example: Search “Host” in the search bar and suggestion will show us.

We can also search the solution articles by double clicking the Knowledge base. And it will show us list of articles present it.

Notes:

We will add some more articles in the future for your reference.